What is Neighborland?

About what is

Neighborland is a communications platform that empowers organizations to collaborate with their stakeholders in an accessible, participatory, and equitable way. Our mission is to empower people to shape the development of their neighborhoods. Learn more about our approach and how to work with us.

Our real-world design tools and web-based communication platform have served hundreds of civic organizations in the U.S., including city agencies, universities, foundations, and local non-profits. Our partners consistently see 10-100x engagement on their projects compared to traditional outreach methods like in-person meetings and surveys.

Neighborland was built for organizations who understand the value of human-centered design. Our platform combines a robust set of features with an ease-of-use you won’t find anywhere else.

You can use Neighborland to:

If you are interested in our vision for a more collaborative approach to planning, drop us a line today to get started.

An online home for your project

Neighborland provides an easy-to-use, place-based communications platform that brings your project directly to the stakeholders you are serving, wherever they are.

Start by Listening

Successful projects engage a broad, diverse, and representative group of stakeholders in the planning process. Listening to residents will give you an insightful set of qualitative data, and help you build legitimate support for your project.

A project on Neighborland starts with an engaging question like “How can we make your neighborhood a better place?” Questions can be as broad or narrow as you would like. Our framework keeps your ask short and shareable, and structures stakeholder data into actionable insights.

Simple, flexible project sites

Through hosting hundreds of public input processes, we’ve built a simple, configurable platform to host your project. Think of tools like Wordpress or Squarespace, but purpose-built for human-centered planning.

Our publishing platform has template-based layout options designed to meet your specific needs. We have a simple drag and drop interface for creating pages. It’s a modular system that displays html-formatted text, pictures, video, and maps with the touch of a button. With Neighborland, you can customize the navigation and structure for your project like no other civic engagement platform.

Once you’ve setup your site, our dynamic publishing tools allow you to easily keep things fresh for your participants and visitors. You can automatically sort user-generated content by popularity, recency, or location. You can also edit, curate, and arrange participant-generated content on any page of your site.

Over time, your project site will evolve. You can cluster similar ideas, moderate comments, and prioritize solutions based on your decision-making strategy. In many ways, this is where the magic of collaboration happens, as our platform empowers you to lead the conversation, curate input, and make great ideas happen.

Accessible to everyone

Neighborland is designed as a mobile-first website, which ensures all of your participants can access your project online, no matter what device or level of ability. Our SMS and Twitter integrations extend your reach to engage residents wherever they are. We make it as simple as possible to sign up with Facebook, Twitter, Google Plus, or email. We also allow anonymous participation, if that fits your project. Neighborland is available in any language supported by Google Translate, and is ADA-compliant.

Tending the community garden

Neighborland provides an easy-to-use, place-based communications platform that brings your project directly to the stakeholders you are serving, wherever they are.

A spectrum of engagement

Your community can engage with your Neighborland project on multiple levels. Residents can gain understanding, share ideas, support insights (“me toos”), discuss, and provide financial support for your project’s implementation.

Messages and public broadcasts

Neighborland lets you easily communicate with your stakeholders to move your project forward. You can quickly message stakeholders participating in your project, or publicly share announcements, updates and other important information with anyone who visits your site.

Residents choose how often they receive emails from Neighborland via their personal preferences. They may wish to receive real-time email notifications, or receive the best content summarized in daily or weekly reports. In addition, we have specially designed reports for project staff.

Simple search

Curation and moderation can be time-consuming, so we built a comprehensive search to make it easier to curate, edit, and post resources for your stakeholders over time.

Twitter integration

Our Twitter integration allows participants to share ideas by tweeting “I want ____ [your project hashtag]. Our tweet-bot will automagically create an idea on Neighborland, and tweet the URL back to your participant. You can also create a page on your project site that displays all tweets to your project hashtag.

Making great ideas happen

Sorting through public feedback can be overwhelming, for you and stakeholders. Being responsive over time will build trust and lead to meaningful action. Neighborland lets you cluster ideas, narrow those which are most viable, and use progress indicators to communicate progress.

Online + offline engagement

No other platform lets you aggregate all of your stakeholders’ insights--both online AND offline--in one place. By using an integrated framework for online and offline insights, Neighborland creates a consistent and equitable communication stream across all public input channels.

Easily upload insights from events and workshops

You can upload valuable insights gained in the field at public workshops and events to your project site. Using our moderation tools, you can combine offline and online feedback transparently on your project site, and therefore within your reports.

Events

Neighborland’s event tool lets you publicize events easily, without managing yet another platform. As you build a network of stakeholders, you will want to keep them informed of key inflection points of your project with the events tool, rather than having to continually re-invite the same people to new events.

We love maps too

We understand how important maps are from a data visualization and reporting perspective. That’s why Neighborland has the most comprehensive mapping features of any civic engagement platform, hands down. Stakeholder insights are always geo-tagged to a specific place, address, latitude and longitude point, or polygon. Neighborland works at all levels of architectural scale, from buildings to blocks, streets to neighborhoods, cities to counties and regions.

Map based insights

Our map publisher gives you the tools you need to publish beautiful, engaging maps for your project site with the tap of a button. You can easily upload a project boundary, or our map module will automagically set a radius around the data you collect. You can easily upload map-based insights from community workshops and events onto your project site.

We based the participants’ experience of maps on Shareabouts, the popular open source tool for gathering insights directly on a map. The difference is that you don’t need an engineer to deploy a map on Neighborland–our configurable map module lets you publish on any page of your project site.

Project boundaries, polygons, and pins

We’ve built Neighborland to integrate with your workflow and design tools. Whatever mapping tools you use, we’ve made it easy to import your project boundaries into Neighborland. Just drop in the coordinates.

Every project has different needs. Sometimes you will want point-based insights, sometimes you will want to aggregate data across an area, sometimes both. Neighborland works with polygons and pins to structure your data the way you want it.

Surveys

You can create surveys for your project. A survey can have as many questions as you like. You can create single-response or multiple-response questions. You can put a survey module on any page in your project. You can set up an introductory message and completion message, if you'd like. You can also show respondents the results in a nice-looking bar chart. Or choose to hide the results until you get at least a certain number of responses.

You may choose a survey that all participants are required to answer when they first interact with your project. People often use a required survey for collecting baseline data at the beginning of a project and later conducting a similar survey to guage the successfulness of their project.

Donations

If your organization can accept donations, financial contributions from residents on Neighborland can take your project to next level. Donations go directly to your bank account, allowing you to decide the best way to leverage the extra resources.

Simple, secure transactions

Contributions to your project on Neighborland are simple and secure. We’ve partnered with Stripe, the leading payment service on the web, to handle checkout, processing and security. For Basic projects, we charge 6.9% on each transaction, and the rest goes directly to your project. For projects at the Full level, it's only 2.9% on each transaction, which is Stripe's charge.

Do people need to sign up?

All the content on Neighborland is publicly visible. To vote or otherwise contribute, people need to sign up for Neighborland. We make it very simple to sign up with Facebook, Twitter, Google Plus, or email.

We also support anonymous participation, which is configurable per project. You can turn off anonymous participation at any time, so you could temporarily allow it during a public meeting, for example.

Reporting

We believe in data-driven decision-making. Transparency and openness are key ingredients for successful public engagement. That’s why we make it easy for you to collect and analyze key metrics to measure your project’s success.

Platform metrics

Your project dashboard collects real-time, signed-in participant data. You can see the number of active participants, votes, ideas, and comments throughout the course of your project. We export this signed-in activity to Google Analytics.

Google Analytics integration

All of the visitor activity to your Neighborland project can also be tracked with our Google Analytics integration so that you can leverage their best in class measurement, demographics, and visualization tools.

Sometimes collecting data is not enough. If you need help with data analysis or would like more detailed project reports, we can help you understand the key insights from your stakeholders. Contact us to learn more.

Pricing

Neighborland will save you the time and money needed to design, engineer, and manage your own website. We’ve spent the past five years designing and engineering a platform built for civic collaboration and action.

Partner Basic DIY Features
Publish a simple project site
Collect insights, votes, comments, donations
Moderation, facilitation, reporting tools
Email notifications, private messaging
Facebook, Google, Twitter, or email authentication
Google analytics, SMS, Twitter integrations
Map-based composer, plan boundary, polygons
Traditional surveys
Multiple questions
Project and community management
$3,000+ $2,000 $1,000 Monthly

For more details about how to get started, take a look at our Getting Started Guide.

Contact Us

If you're ready to get started or have more questions, please contact us: